Keep the whole operation flowing.
Rivertrel runs the data, dispatch, call handling, and phone lines behind private hire and taxi firms across Ireland and the UK, so bookings keep moving and nothing stalls at the kerb.
- One connected partner
- Ireland & UK coverage
- Built around operators
Operator partners
Across IE & UK
Counties served
Ireland & UK
Contract renewal
Year on year
Calls handled
And counting
Five services, one current.
Each one handles a specific job private hire operators bring to us. Run them on their own, or let them work together as a single, connected service.
Data Facilitation
Enhancing Your Business with Seamless Solutions
Every private hire and taxi business runs on data, from booking histories and driver records to fare details and licensing paperwork. Rivertrel helps operators bring that information together so it works as one connected picture rather than a scatter of spreadsheets and disconnected systems. We handle the technical groundwork quietly in the background, giving your team a dependable base to plan, report and grow from.
- Data Integration
- Data Cleansing
- Real-Time Processing
Dispatch Solutions
Streamlining Your Operations
Dispatch is the heart of any taxi or private hire operation. When it runs well, jobs reach the right driver quickly, passengers are kept informed and controllers stay in charge even during the busiest periods. Rivertrel provides dispatch solutions built around the way your business already works, rather than a rigid template that forces you to change your habits to suit the software.
- Real-Time Tracking
- Automated Scheduling
- Route Optimisation
Call Centre Facilitation
Elevating Customer Interaction
The phone is still the front door of most taxi and private hire firms. A missed call is a lost fare, and a rushed or unclear conversation can cost you a regular customer. Rivertrel helps operators run call handling that feels calm, professional and personal, so every caller reaches someone who listens properly and books them in without fuss.
- Customer Support Excellence
- Multilingual Support
- Quality Training
Offshore Call Handling
Global Solutions for Your Business
Round-the-clock demand is a fact of life for taxi and private hire operators. Late finishes, early airport departures and unpredictable weekend surges all need answering, and staffing every hour locally is rarely practical or affordable. Rivertrel offers offshore call handling that extends your coverage without stretching your budget, giving passengers a real person to speak to whatever the time.
- 24/7 Availability
- Multilingual Professionals
- Data Security
Supply of Telephone Numbers
Connect with Your Customers Effortlessly
The right phone number is a quietly powerful asset for a taxi or private hire firm. A memorable local line builds familiarity, a toll-free number encourages account clients to call, and consistent numbering across your marketing makes you easy to reach. Rivertrel supplies and manages telephone numbers so operators can present a professional, joined-up point of contact to every passenger.
- Toll-Free Numbers
- Local Numbers
- International Numbers
One partner for the parts of the operation that never stop.
Rivertrel is an independent, Swords-based operations partner for private hire and taxi firms across Ireland and the UK. We take on the data, the dispatch, the phones, and the back-office plumbing, so operators can keep their attention on the road.
- Partnership-led
- We work as an extension of your team, on your terms, not a vendor you have to chase for answers.
- Steady by design
- Systems that quietly keep working, so the phones are answered and the cars keep moving.
- One connected service
- Data, dispatch, calls, and numbers run together, not as five disconnected contracts.
- Compliance built in
- NTA filings, council audits, and GDPR sit at the centre of how we handle your data.
Ready to keep your operation flowing?
Tell us how your fleet runs today. We will map where Rivertrel fits, and where it does not, with no pushy follow-up.