Rivertrel Limited is an independent operations partner for private hire and taxi firms across Ireland and the UK, bringing data, dispatch, and call handling together as one connected service.
Rivertrel Limited is an independent operations partner for private hire and taxi firms across Ireland and the United Kingdom. We work from the Digital Office Centre on Balheary Road in Swords, Co. Dublin, and we run as an extension of the operators we support rather than a supplier kept at arm’s length.
Rather than ask you to stitch together separate suppliers, we bring the essentials into one connected service: data facilitation, dispatch solutions, call centre facilitation, offshore call handling, and the supply of telephone numbers. Each part can stand on its own, and together they keep bookings, calls, and records flowing without the gaps that appear when everything is run apart.
Our approach is steady by design. We prioritise reliable, predictable running over noise, and we keep compliance built in from the start, whether that is the NTA, a council or local authority audit, or GDPR. That is the point of a partner: fewer moving parts for you to manage, and one organisation accountable for keeping them in step.
These are not slogans on a wall. They are the standards we hold every account to, from the first conversation through to the everyday running. The closer a decision sits to all four, the more comfortable we are making it.
We run as an extension of your operation, not a name on an invoice. You deal with people who know your firm, your area, and your licensing, and who pick up when you call. Decisions about your service are made with you, not handed down to you.
A busy firm needs its data, its dispatch, and its calls handled the same way today as yesterday. We prioritise steady, predictable running over noise and constant change, so the parts you depend on stay quietly dependable shift after shift.
Data facilitation, dispatch, call handling, offshore support, and your telephone numbers sit together under one roof and one point of contact. Fewer suppliers to chase, fewer handovers to go wrong, and one organisation accountable when you need an answer.
NTA requirements, council and local authority audits, and GDPR are built into how we handle your data and your calls, not bolted on afterwards. When an inspection comes, the records and the handling are ready to stand up to it.
We start by learning how your operation runs today: your bookings, your desk, your phones, and the records you have to keep. Nothing changes until we understand what you rely on.
Data facilitation, dispatch, call handling, offshore support, and telephone numbers are joined into one connected service, with a single point of contact on our side.
We shape the service to your area, your licensing, and your busy periods, rather than asking you to bend your operation to fit ours. Compliance is built in from the start.
Once you are live, calls are answered, jobs are dispatched, and records are kept, shift after shift. The aim is steady, quiet running you can plan around.
We stay close and adjust as your firm changes, whether that is a seasonal peak, a new area, or a fresh audit requirement. You talk to people who already know your account.
As you add cars, drivers, or coverage, the service grows with you, so expanding the operation never means starting again with a new set of suppliers.
Core services
Countries covered
Connected service
Independent partner
A short account of what keeps private hire and taxi firms working with us, well beyond the first agreement.
Rivertrel is not owned by a dispatch conglomerate or a taxi app with its own book to protect. We answer to the firms we work with, so our advice and our service are shaped around your operation rather than a competing agenda.
Data facilitation, dispatch, call handling, offshore support, and telephone numbers usually mean several contracts and several people to chase. With Rivertrel they are one connected service, with a single point of contact when something needs sorting.
Call centre facilitation and offshore call handling keep your phones covered through peaks, out of hours, and overflow, so a customer reaches a person instead of a ringing line. Bookings keep coming in even when your own desk is at full stretch.
Our dispatch solutions and data facilitation work as one, so jobs, drivers, and the records behind them stay aligned. You get a clear operational picture without moving information by hand from one system into another.
We supply and support the telephone numbers your customers know you by. As your firm grows or moves, the lines stay consistent, and the numbers on your cars, cards, and adverts keep working.
NTA requirements, council and local authority audits, and GDPR are handled as part of the service, not left to you at the last minute. Your records and call handling are kept ready to stand up to inspection.